Service scope
- Wassel provides logistics, shipping coordination, remittance support, and customer-service channels as described across its official platforms.
- Service availability, routes, shipping schedules, and support response times may vary based on carriers, customs, operational conditions, and regional constraints.
Customer responsibilities
- Customers must provide accurate shipment, remittance, account, and contact information.
- Customers are responsible for complying with import rules, prohibited-items restrictions, and any required permits or documentation.
- Customers must protect their account credentials and notify Wassel promptly if they suspect unauthorized access.
Pricing and payments
Shipping and service fees may be calculated using actual weight, volumetric weight, storage requirements, customs handling, repacking, or other operational factors. Published prices, exchange rates, and estimates may change before final confirmation.
Claims and liability
Wassel's liability is limited to the operational scope of the services it controls and to applicable carrier or partner terms. Customers must report disputes or claims promptly and provide supporting evidence where required.
Suspension and misuse
Wassel may suspend or refuse service when accounts, shipments, or requests violate policy, law, safety rules, or operational requirements.