Information we collect
- Account and login details such as full name, phone number, email address, and authentication records.
- Shipment, remittance, wallet, and support-request details needed to operate customer services.
- Uploaded documents and images such as receipts, screenshots, or identity documents when required for compliance.
- Technical information including device identifiers, approximate IP-based location, app diagnostics, and notification tokens.
How we use information
- Provide shipping, remittance, support, onboarding, and account-management services.
- Verify customer identity, protect accounts, prevent fraud, and maintain platform security.
- Send shipment updates, service announcements, payment confirmations, and support follow-ups.
- Meet legal, customs, accounting, audit, and operational record-keeping obligations.
Sharing and processors
We only share information when it is required to run our services, such as with carriers, warehouses, customs authorities, payment providers, cloud infrastructure vendors, analytics providers, or customer-support systems. Wassel does not sell personal data.
Retention and security
We retain information only for the period needed for operations, compliance, disputes, and legal obligations. We use access controls, encrypted transport, limited staff access, and operational safeguards to reduce risk.
Your rights
You may request access, correction, or deletion of your data, subject to legal retention requirements. For deletion requests, use the account-deletion page or contact support.
Contact
For privacy requests, email info@wassel.org.ly or contact Wassel support.