Review
Every message is reviewed before handoff
The goal is not only to respond quickly, but to place the case in the right path from the start so follow-up becomes more effective.
Support Hub
Choose the right support path and start follow-up with more clarity
Choose the right support path, send your first message to the right team, and know when we review it.
Working Hours
Saturday to Thursday | 10:00 AM - 4:00 PM Libya time
Who follows up with you?
Follow-up starts with the support team, and when the case needs shipping, remittances, or China-side coordination it moves to the right team.
How does follow-up work?
We review messages, then the shipping, remittances, or general support team follows up based on the request type.
Start from the right path
- Choose Shipping for cargo, supplier, or intake-related requests.
- Choose Remittances for supplier payments or China-linked transfers.
- Choose General Support if you are not sure which path fits.
Working Hours
Friday is the day off. If your message arrives after 4:00 PM or on Friday, we review it in the next working window.
Addresses or intake points are shared only when the case actually needs them.
Choose your support path
I want to start or follow up on a shipment
Use this path for shipping requests, supplier coordination, or shipment preparation.
Shipping WhatsAppI want to start or follow up on a China remittance
Use this path for supplier payments or remittance requests related to China.
Remittances WhatsAppI need general support or guidance
If you are not sure which service fits your case, start here and the team will route you correctly.
General Support WhatsAppBefore You Message Us
What helps us serve you faster?
- State the service type clearly from the start.
- Send the key details or tracking reference if one exists.
- If the case is urgent, explain why it needs priority inside the message.
After your message
What happens after you contact support?
We review the message, route it to the right team, and keep follow-up in the same path whenever possible.
Transfer
The relevant team receives the case
Shipping, remittances, and general support are not treated as one stream; each case is handed to the closest-fit path.
Continuity
WhatsApp remains a follow-up path, not only a starting point
After the first routing step, the same channel can continue the case instead of forcing the customer into a disconnected new journey.
Expectations
Working days and follow-up timing are clear
You can see when messages are reviewed and what helps reduce delay before the team follows up.
Libya and China
When does support involve China-side coordination?
Follow-up starts with support, and when the case needs supplier or China-side execution details it moves to the relevant team.
Libya
The guidance and follow-up side
Customers get a clearer route for guidance, response, and completion of missing information from a visible follow-up side.
China
The execution or supplier-link side
If the case needs supplier or operating coordination in China, the information moves there without the customer losing communication clarity.
As needed
Exact location details are shared at the right time
Pickup points and detailed operating addresses are provided when they become part of execution or follow-up, not before.