Intake
Every message enters a visible review point
The customer does not need to guess between multiple teams; the message is received and reviewed according to the request type and the details sent.
Support & Contact
Choose the contact path closest to your request and start with the right team
Choose the right contact path for your request and send the key details from the first message to speed up follow-up.
Working Hours
Saturday to Thursday | 10:00 AM - 4:00 PM Libya time
Who follows up with you?
Follow-up starts from Libya, and when the case needs supplier or China-side coordination it moves to the relevant team.
When does follow-up start?
We review messages during working days, then the right team follows up based on the request type.
Choose the right team from the first message
Start with the team closest to your request so your message reaches the right department directly.
Customer Support
+218916665574
For general questions, guidance, or requests that do not clearly fit one service path yet.
Shipping
+8617288486504
For shipments, suppliers, warehouse intake, and shipment details.
Remittances
+8613076705357
For China remittances, supplier payments, and transfer confirmations.
Purchasing
+8619576406814
For requests that need purchasing coordination as part of the service.
Contact Guidance
What helps us respond faster?
- State the service clearly: shipping, China remittance, or general support.
- Send the key details early, such as the supplier name, request type, and any urgent note.
- If you already have an open request, include the tracking number or a short status summary.
Reassurance
Faster contact and clearer follow-up
Start with the right team, send the key details, and continue follow-up without unnecessary handoffs.
Open Support PageAfter your message
What happens after you contact us?
We review your message, route it to shipping, remittances, or general support, and start follow-up based on your request.
Routing
The case moves by service logic, not by chance
If the case is shipping, remittances, or general support, it is pushed toward the correct path instead of staying in a broad conversation.
Follow-up
The customer keeps a clear return path
The same channel or the support hub can continue the case without blurring which side is responsible for follow-up.
Clarity
The needed details are explained upfront
We tell you upfront what helps speed up a response so your first message reaches us more clearly.
Libya and China
When does coordination stay in Libya and when does it involve China?
Message follow-up starts from Libya, and when the case needs supplier or China-side execution it is connected to the relevant team.
Libya
The customer-facing support and follow-up side
This is where the first replies, basic follow-up, and case direction begin.
China
Supplier, intake, and service-linked coordination
When the case needs China-side operating support, the customer or supplier is linked to the relevant execution path.
When needed
Exact addresses are shared case by case
Office or intake details are shared when they are actually useful for the live case, not as generic filler.